FAQ
On this page you find a collection of frequently asked questions by our customers. We will keep it up to date as best as we can and hope to answer all your questions. However, if your question has still not been answered after reading the FAQ, please contact us by e-mail: dave@banbaousa.com
Questions about ordering
What’s the estimated delivery date?
Delivery may take up to three days. All orders are shipped with GLS. Note that delivery times start after your payment has been received. If you haven’t received your order after 3 days, please contact costumer service.
Questions about paying
What are the shipping costs?
The shipping costs are $4.95 per package.
Do the prices include VAT?
All prices shown on our website include VAT.
How do I know if my order is accepted?
After the order is placed you will receive a confirmation e-mail. In this confirmation, you can view the entire order. If you have selected Online Banking as payment method, please transfer the payment to the bank number as shown in the confirmation e-mail. Once the payment has been received, we will ship your package. If you have paid with one of the other payment methods (iDeal or credit card), we can dispatch your order immediately and you can expect it delivered at your home within three days. Questions about the product
What if the product is damaged?
If the product arrives damaged you must notify BanBao Europe within 24 hours after receipt, doing so the courier service can be held responsible. Can I return my order? You can return any product ordered at our online store within 14 days after you’ve received it. The product(s) must not be damaged and should be in original state, otherwise we will not accept your return. What if my product is not complete? In the rare event a brick is missing from the box, please contact Costumer Service at 0900-4636226 (25cpm) and we will send you the missing brick as soon as possible.
Are BanBao toys safe?
BanBao building brick toys have met important international safety standards, like the CE-N71 standard. We value product safety and therefore annually update all our licenses. Our products have a minimum age printed on the box, so you know exactly for which age group the product is meant, and which age group it is not suitable for.
Can I use BanBao building bricks with other brands?
The BanBao building bricks are compatible with other building bricks brands. However, the BanBao big blocks (for children in the age of 3-5) do not fit on blocks from other brands.
Questions of retailers
How can I become official dealer of BanBao?
BanBao Europe has many specialized toys stores located in the Netherlands, Belgium and Germany that sell BanBao products. If you are interested in becoming an official dealer of BanBao toys, please contact us for more information. If your question still hasn’t been answered, please contact us at: dave@banbaousa.com